Shipping policy

Shipping & Delivery

We do our best to ship orders within 1-3 business days. Shipping times to USA & Canada are 2-7 business days, with priority options also available. For international orders, shipping times vary depending on your location, but UPS is usually the quickest to arrive within 2 weeks, 3 at most.

So, typically, your package should reach you within 3-10 business days of placing an order when shipping to USA & Canada. In case you want your order to reach you ASAP, then you have the option to select the fast delivery option at checkout (Priority/Xpresspost for CA customers, UPS 3-day Select for USA customers, UPS for international).

We ship worldwide through Canada Post from Montreal, Canada. All available shipping options will be displayed at checkout.

We offer free shipping on all Canadian orders over $250 CAD as well as a flat $15 CAD ($20 CAD for parcels over 1kg) rate as a more affordable option for Canadian customers living in remote locations.

We also offer free shipping on all US orders over $250 USD and select international orders* over $500 CAD

Canada $10.00 CAD-$20.00 CAD via Canada Post
USA $10.00 USD - $20.00 USD via UPS
International See shipping calculator in cart

 

*Kindly note that we are only able to offer free shipping to EU, UK, AU and NZ locations

Local Pickup

We offer local pick-up at our office location 460 Victoria Ave, Suite A in St-Lambert QC, Canada. Please e-mail us at support@threadandmaple.com to arrange a pickup day/time for your order.



Taxes & Fees

As we are a Canadian company, we are required to collect tax on all items sold through our store as per applicable tax laws in Canada depending on your location:

- 5% (GST) in Alberta, British Columbia, Manitoba, Northwest Territories, Nunavut, Quebec, Saskatchewan, and Yukon

- 13% (HST) in Ontario

- 15% (HST) in New Brunswick, Newfoundland and Labrador, Nova Scotia, and Prince Edward Island

No tax is collected by us from US/International customers. EU/UK customers can expect to be charged 20% VAT of your order total by local customs. US customers can sometimes be charged import duties as well, particularly for orders over $500USD.


Unfortunately some countries hold packages, delay shipment, and can sometimes charge import duties on shipments. Thread and Maple is not responsible for import duties, customs fees or any additional costs that may arise in delivery. We are legally obligated to note the exact retail value of goods sold on all packages. Packages from us may be subject to import duties if you reside outside of Canada, according to your country’s import policies. These policies vary widely from country to country. If you're unsure, please contact your local customs office for any specific information on import policies, fees and duties.

Returns & Exchanges

If you're not happy with your order, we will gladly accept returns or exchanges within 45 days of your order date.  Please see our Return Policy for details.